Hacked, rebuilt, and still standing.

A rare coin and bullion dealer lost their site to an attack and had to start over. What they needed first was not code. It was a plan they could believe.

Client

Austin Rare Coins & Bullion

Industry

Precious metals and collectibles

Our role

Full rebuild, then ongoing care

Status

Still a client today

The situation

They had been through a devastating hack. The site that carried their business was compromised badly enough that there was no patching it, and essentially everything had to be rebuilt from scratch.

That is a bad position to be in, and it is a worse position to shop for help from. A company in the middle of an incident is an easy mark for whoever promises the fastest fix. What they needed was somebody who would tell them the truth about the size of the job.

What we did

We started by listening, then wrote down a long-term plan: what to rebuild, in what order, and what it would take. Not a quote for a website. A plan for getting the business back on solid ground and keeping it there.

Then we rebuilt it, on the timeline we had given them. A business selling high-value goods online cannot be casual about security, so the rebuild treated it as the first requirement rather than a later hardening pass.

“When I first met them, we were really in a tight spot. We had undergone a devastating hack and essentially needed to rebuild everything from scratch. Kevin was honest, forthright and reliable and helped us come up with a solid long-term plan to right the ship. He listened closely to all of our needs and long-term goals, came up with a plan, gave it a timeline, and executed it to perfection. If you’re looking for a reliable and fair partner to help you execute your tech needs, please give Kevin Fricke and Lone Star Media a call. You will understand quickly why we recommend them so highly to all of our colleagues.”

President, Austin Rare Coins & Bullion

How it went

The plan held and the rebuild landed on schedule. They are still a client, which in a rescue job is the only result that really counts. Nobody stays with the team that pulled them out of a fire unless the work held up afterward.

If you are reading this in the middle of your own incident: the honest first step is an assessment, not a rebuild quote. Some of what you have is usually salvageable, and you deserve to know which parts before anybody starts billing you.

The service behind this

Websites & online stores

Rebuilds, replatforming, and stores that hold up when they matter. See what we do →

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